Frequently Asked Questions (FAQ) for Our Mevavo Gallery
What sizes are available for the frames ?
Our frames are available in various sizes, ranging from small to large formats. The specific dimensions for each poster can be found on the individual product page.
What is the quality of the posters?
We take pride in offering high-quality posters printed on premium, durable paper with fade-resistant inks. Our posters are designed to maintain their vibrancy and visual appeal for years to come.
How long does it take to process and ship my order?
Orders are typically processed and shipped within 4 -7 business days. Shipping times vary depending on the destination and the selected shipping method. Please refer to our shipping policy for more detailed information.
What is your return policy?
We offer a 14-day money-back guarantee for all our frames. If you are not satisfied with your purchase, you can return it within 14 days of receiving your order for a full refund. Please note that this is not available for custom sizes and designs and customer is responsible for return shipping costs.
What should I do if my frame arrives damaged?
If your frame arrives damaged, please contact our customer support team as soon as possible. We will gladly reship the damaged item at no additional cost to you.
Can I track my order?
yes, once your order has been shipped, you will receive a tracking number via email, which you can use to track the progress of your package.
What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, Mastercard, Cash,)
How do I care for and maintain my frames and posters?
To keep your frames and posters looking their best, we recommend keeping them away from direct sunlight and high humidity. You may also want to consider framing your frames to protect them from dust and potential damage.
Can I request a custom Frame or size?
Yes, we are pleased to offer custom frame designs and sizes to meet your unique preferences and requirements. To request a custom poster, please contact our customer support team through the contact form on our website or by emailing us directly at info@mevavo.com Provide us with the details of your desired design, and the specific dimensions you require. Our team will be happy to assist you and provide a quote for your custom frame and poster project.
How do I contact customer support?
If you have any questions, concerns, or need assistance, you can reach our customer support team through the contact form on our website, or by emailing us directly at info@Mevavo.com Our team is committed to providing excellent customer service and will respond to your inquiry as soon as possible.